If you are using Remedy ITSM on-premises, we recommend that you upgrade to 20.02 Patch 02 before Decemto avoid any problems as a result of the Adobe Flash retirement. 20.02.02: Patch 2 for version 20.02 in the BMC CMDB online documentation.20.02.02: Patch 2 for version 20.02 in the Remedy AR System online documentation.Replacement of remaining Adobe Flash capabilities in Remedy in the Remedy ITSM online documentation.

For instructions on upgrading to Patch 02, see Deployment instructions for version 20.02.02 in the Remedy deployment documentation.įor detailed information about the patch and the list of issues that have been corrected in this release, see the following patch bulletins:.For information about the updates delivered in Patch 01, see Updates in Remedy version 20.02.01 in the Remedy deployment documentation.Remedy version 20.02.02 (Patch 02) contains the updates delivered in Remedy version 20.02.01 (Patch 01). This patch was made available for download from the BMC Electronic Product Distribution (EPD) site in October 2020. You must install Patch 02 on top of the Remedy platform version 20.02. If you are a BMC Helix ITSM subscriber, BMC plans to upgrade your SaaS environments before the end of 2020 to replace the Flash-based capabilities, which will be scheduled in coordination with you.įor Remedy on-premises, BMC has delivered replacement capabilities for these remaining Flash-based capabilities via 20.02 Patch 02 (20.02.02) release for the Remedy platform components (Remedy AR System Server, Remedy Mid Tier, CMDB, and Atrium Integrator). Are there any upgrade requirements to get the replacements of Adobe Flash-based capabilities in ITSM ?

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